top of page

Transforming Communication Using Speech Recognition Software

Nowadays, when people contact most large companies, they're answered by an automated voice. The voice has recorded answers and instructs callers to go through the menu. A lot of companies have updated their systems to allow you to say words so that you can get a certain service -instead of pressing buttons. Speech recognition software makes all these processes possible and effective. There are several voice-based programs in the market that you can buy for your enterprise or home speech recognition systems.

 

There are a good number of software products helping users to convert spoken words into email or word documents using their computer. You can also use voice instructions to access commands and functions such as accessing menus and opening files. Some speech recognition applications are specifically developed for certain business activities such as medical or legal dictation.

 

Most people that are unable to type because of a disability have adopted speech recognition system. In case a user loses their sight and can't use a Braille keyboard, they can use these systems to use computers and other digital systems such as vending machines. Watch https://www.youtube.com/watch?v=s4r-Uv94zVk for more details about speech recognition.

 

With time, this technology has advanced and evolved to have several functions that serve many users. Initially, this technology was considered limited. However, recent developments have disapproved such beliefs. The speech recognition software has made life easier in more ways than one. For instance, we can talk to our computer instead of typing. This saves time and simplifies work.  Considering the speed at which the business world is moving, it's important to have the ability to do work faster in order to stay ahead of competition.

 

The latest voice recognition software is classified into two categories: "large vocabulary" and "small vocabulary" systems. The software with "large vocabulary" has limited number of users. It works best for users in a business environment. The software with "small vocabulary" has many users. It's ideal for automated call answering. The clients or caller can speak in any accent and the system will understand and serve the caller. However, due to the small number of programmed commands and inputs such as basic digits and menu selection, the usage of this software is limited.

 

Dictation Software programs can offer multiple advantages to business. The benefits include better data management of client inquires, quicker responses and cost-effectiveness. Also, the software can be used to gather critical customer data, conduct periodic surveys via telephone and measure responses to marketing campaigns.

bottom of page